aurigny flight refund

The following items may NOT be carried in hand luggage in the interest of passenger security - No sharp or potentially dangerous items such as scissors, knives etc. Using your PIR reference number and surname you can check the status of your missing baggage here -, Frequent Flyer points tickets are currently not able to be changed online and therefore the applicable web charges will apply. National ID card Normal change of booking fee also applies. We reserve the right to update this Privacy Policy at any time, and we will publish any new versions of it on our website. IF I CHANGE MY FLIGHT WILL MY PRE-SELECTED SEAT CHANGE AS WELL? It is strongly recommended that all clubs are carried in rigid cases to help protect against accidental damage. No. WHAT KIND OF FARE DO I RECEIVE USING MY FREQUENT FLYER REWARD POINTS? No refunds will be made in such cases. These fees are non refundable. One piece with maximum dimensions of 55cm x 36cm x 20cm to fit in the overhead locker and another piece with maximum dimensions of 35cm x 25cm x 20cm to fit underneath the seat in front of you. •Travel agents or other companies involved in booking flights. Please note, Aurigny reserves the right to cancel and offer for resale any reservation not taken up by the latest time specified. Before we can confirm this booking we need to make you aware of the following: Children and infants are not allowed to travel alone. Golf clubs and other sporting equipment will only be accepted for carriage on a Limited Release basis and are non refundable. Before you start, you need access to a printer capable of producing good quality print in black and white, and we recommend you use a high quality print setting. Passengers are required to give a minimum of 48 hours’ notice to carry large lithium batteries. You have picked flights where the returning flight is departing at least 1.5 hours before the departing flight. How do I earn Aurigny Frequent Flyer Award Points? London Gatwick - North Terminal, Manchester - Terminal 1, Birmingham - main terminal (old T2). Aurigny has been forced to cancel some of its flights over the long weekend after Guernsey's self-isolation rules and a sudden resignation hit staffing. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. However, you will not be able to make any future Unaccompanied Minor bookings, for children under 14, for travel between Guernsey and the UK, after 5th November. Sporting goods are non-refundable. Certain items will only be carried by us on a Limited Release basis: In the event of accidental damage in transit, the following items will NOT be covered by the airline: By prior arrangement, registered Assistance dogs are able to travel on all Aurigny services, with the exception of flights to Grenoble. If you wish to reserve a seat you will need to select and pay again. Costs for changing flights can be found under “Fees and Charges”. 2. collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes. If not, please call us but bear in mind the voucher can only be resent to the original email address given at time of purchase. Can I use a car seat for my infant during the flight? These Child Companion fares are available with immediate effect. Alternatively you can email [email protected] to add your number. It applies to all personal information collected by Aurigny about its customers, service providers, business referrers, intermediaries and users of our website or  (Contacts). Yes, you will receive frequent flyer points on all the fares available on our website except fares purchased using reward points. Extra bags allowance and extra student baggage allowance is not available on this flight. Put simply, Aurigny staff are not legally allowed to care for children during disruption or overnight delays. What is a Household Account?Any Aurigny Frequent Flyer member can invite up to six additional family members to join a Household Account (making a total of 7 members including the Primary Member). Membership is open to residents of the Channel Islands , United Kingdom and France aged 18 years of age or over. As a community-based airline, we’ll do everything we can to ensure families travel comfortably, safely and stress-free. There may be long periods where no representative from Aurigny is available to talk to. •Where we need to comply with a legal obligation. The bicycle must be bagged or boxed, and made safe as below. •our regulatory obligations require us to do. On the day of travel, owners will be required to sign a form confirming that the transit carrier/cage is of a suitable size and that they accept full responsibility for the dog while in transit. Cancelling a flight will apply to all passengers in the booking. When logged in as a frequent flyer no other frequent flyer number can be entered. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance. If your hand baggage is too large then you will be required to check it in and this may incur charges if it takes you over your hold luggage allowance. Children 17 & under are free when on same booking as adult. Further Information. If you have a SMART or FLEXI fare, seat selection is included in the fare, you will just have to select a seat on your new flight. Infants are only charged the applicable taxes/fees, there is no fare charged by Aurigny because of the shared seating arrangement. Please note there is a charge levied by security in Guernsey for sending golf clubs unaccompanied in advance to Alderney. Please note - Excess luggage paid for at the airport on the day of travel will be carried subject to availability. By continuing to use our site, you are agreeing to our For more information relating to Aurigny’s Frequent Flyer Programme, please see the Frequent Flyer Terms and Conditions: PRIVACY POLICY FOR CUSTOMERS AND USERS OF OUR WEBSITE. No, you only pay if you use it, and it can only be arranged in person on the day of travel at the airport (ticket desks). Please contact Reservations). Can I buy additional Award Points?No, there is no facility to purchase extra Award Points at this times For guidance this means that the maximum size of dog will be 23kgs but this will depend on the breed of dog and it will be the owner’s responsibility to determine whether or not their dog can be safely carried. Maximum combined weight of hand baggage must not exceed 10kg. Standard seat (Light Fare), Award Points booking made via Aurigny Central Reservations, Cancellation of Awards: Please refer to point 11.1 of the Terms and Conditions, In addition to the standard 20kgs hold luggage allowance, a limited number of additional ski items may be accepted for carriage on our Grenoble flights. It depends on the airline: Aer Lingus – On selected tickets, minimum €20 admin fee per ticket. Vouchers can be used multiple times until the value is zero and are valid for a year. A further two items of hold baggage can be added to your booking at the time of making it or later through “Manage”. •Dealing with legal disputes involving you. We have specialist stair climbing equipment (S-MAX) to help passengers up and down the aircraft stairs of the ATR and Embraer. Please note that at certain airports items can take a number of days to reach the Lost Property department due to the local procedures and this is entirely outside of the control of Aurigny. DO THE NEW FARES APPLY TO FLIGHTS TO ALDERNEY ? If you fail to turn up for a flight which you are booked on or are checked- in for, there is a possibility of losing the whole value of your ticket. Flight delays and cancellations do happen, and oftentimes, there is very little that air passengers can do about it. Validity of Award Points may not be extended and unused points are not refundable/transferable. Bags can be added at weights of 20kg or 23 kg. What are the value of the vouchers? Please provide the booking reference/s and the respective membership number/s and name/s of any members travelling. Sporting goods and any other baggage in excess of your baggage allowance will be carried subject to payload. Northern Trust Employee ID Card, Rail Cards (including digital cards on phone). However, we may be compelled by law to disclose information we hold about you to a third party, such as border control agencies, and have limited control over how that information is protected by that party. A Safety Assistant fare is now available (see the Safety Assistant Fares section below). Special Category Data requires higher levels of protection. If you do not want to cancel all passengers in the booking please call our Reservations Office on UK + 44 (0) 1481 267267. Complimentary flights should be within 36 hours of the flight they are acting as the Companion, or the next available return scheduled service. Are my Award Points worth cash? Costs for changing names can be found under “Fees and Charges”. L91 cm x W61 cm x H68 cm. Save money by changing flights online through “Manage”. The cage measures approx. If the flight you are cancelling is non-refundable, no refund will be offered. (c) objects with a sharp point or sharp edge — objects with a sharp point or sharp edge capable of being used to cause serious injury, including: items designed for chopping, such as axes, hatchets and cleavers, scissors with blades of more than 6 cm as measured from the fulcrum, martial arts equipment with a sharp point or sharp edge. The FLEXI fare includes a hand baggage allowance of one piece with max dimensions of 55cm x 36cm x 20cm and one handbag or essential bag measuring 35cm x 25cm x 20cm. It is applicable on all fares (including bookings made via a travel agent) that would normally incur a fee to change. Email us on [email protected]. Any other amendments to your flight should be made using our normal change of booking process. A change of booking fee applies to Aurigny Light fares, and on all frequent flyer Award Points flights. Please note that for the majority of Aurigny routes/fares the baggage allowance is based on the number of 'pieces' of baggage, not the combined weight of items. If there's any Aurigny Air Services flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Aurigny Air Services flight cancellation compensation, up to €600 per … I HAVE BOOKED A SMART FARE, HOWEVER I HAVE DECIDED TO TRAVEL HAND BAGGAGE ONLY. Aurigny confirm that we are operating as usual and have not been instructed/advised to stop operations to any of our destinations. Checking in early will increase your chances of sitting together. Are my Award Points refundable if Aurigny cancels my booking? Please visit the States' COVID-19 guidance website for information on the latest regulations & self-isolation requirements. Redemption points cover the cost of the fare, all taxes/charges and any other fees must be paid for by credit/debit card at the end of the booking. Sporting goods are carried on a Limited Release basis only; Aurigny will not accept responsibility for accidental damage in transit. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. Assistance through the airport and with the aircraft stairs and into your seat. If you leave an item onboard one of our aircraft it will be handed off to the ground crew at the Arrival airport and reported on the cabin crew flight reports. To book on type 1 flights (Guernsey/Southampton) book your flights online and add the pet at the same time in the Add Luggage section. Please note that Aurigny are now operating out of the North Terminal. This facility will be limited to a maximum 6 items on flights between CI and UK, and 10 items on Grenoble route. Yes, all types of infant fares have an allowance of a carrycot or a collapsible small wheeled pushchair and a small bag containing a reasonable amount of food and drink for the flight. This is only applicable to web bookings made through This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We have also experienced significant issues when flights with Unaccompanied Minors are disrupted, particularly if this involves an unscheduled overnight stop. If customers make a booking and subsequently decide that their dog cannot fit in the transit carrier/cage, we will not offer any refunds for them or their dogs if they decide not to travel. Please Note: Award Points bookings can only be made online at or through the Aurigny call centre. Any items refused at the security search will not be accepted for checking-in as hold luggage once check-in for your flight has closed, this is normally 30 minutes before scheduled departure time. This will usually be where such processing is necessary to carry out our obligations and provided we do so in line with our data protection policy. This data is not used to develop a personal profile of you and the log files are regularly purged. Please note that we carry products on board that may contain nuts or other allergenic products so it is imperative that if you suffer from any serious allergic reactions that you inform the cabin crew immediately on boarding our aircraft. You may need to clear your browser Cache. Do you carry sporting weapons, starter pistols, antique firearms, BB guns? Additionally the young passenger must have the unaccompanied young passenger consent form, fully completed, signed and attached to a copy of the parent/guardians passport, with them at all times. If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our data protection officer in writing. It is important that you read this Privacy Policy, together with any other privacy policy we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information. Our Priority Seating zones are situated closest to the aircraft doors for quick disembarkation. Except if the member has been re-accommodated onto another flight or with another airline/ferry carrier in which case points are not re-credited. We will share your personal information with other entities in our group as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data. It is important that the personal information we hold about you is accurate and current. We need to have further justification for collecting, storing and using this type of personal information. You will have to contact Aurigny via our Central Reservations number (see below). IMPORTANT INFORMATION - IT IS YOUR RESPONSIBILITY TO INFORM THE CABIN CREW AS YOU BOARD AN AURIGNY FLIGHT OF ANY CONSUMABLE PRODUCTS THAT MAY CAUSE YOU TO HAVE A SERIOUS ALLERGIC REACTION. In such circumstances may charge a reasonable fee if your personal information ( or exercise! Seats to your insurance company a duty of confidentiality error message saying my is... 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